Common Questions

Browse the FAQs below for answers to common questions about insurance, telehealth, and a Good Faith Estimate. If you don’t find the answer your question here, feel free to contact me for more information.

Graff Psychological Services is out-of-network with insurance. The decision not to accept insurance was a difficult but intentional one. Decisions about your health should not be decided by an insurance company. By working outside of insurance requirements, I am able to provide truly comprehensive assessments and treatment without limitation. I am committed to providing you with high quality mental health care. Please do not hesitate to bring up financial concerns with me. I am happy to discuss your options and assist with navigating the use of out-of-network benefits if you choose. 

Out-of-network benefits: I encourage clients to contact their insurance provider (using the 800 number on the back of the card) to learn more about their out-of-network coverage/benefits. 

Thank you to Barbara Griswold LMFT for this helpful guide to calling your insurance company! Use this guide to ask all the pertinent questions before committing to services. 

Some clients use Reimbusify for help submitting claims for reimbursement (there is a small fee per claim).

Put simply, a “superbill” is just a billing document that you submit to your insurance for reimbursement. It will contain a lot of information so that your claim can be processed and you can be paid back, including names, contact info, professional qualifications, a diagnosis code, a code for the type of service(s) provided, and the amount you paid.

Remember, you can always speak with a representative from your insurance provider by calling the 800 number on the back of the card. 

Graff Psychological Services uses HIPAA-compliant telehealth technology for a range of purposes. Clients who wish to use telehealth for therapy sessions may be able to do so, depending on location and clinical appropriateness. Initial testing appointments are also offered via telehealth. Comprehensive testing may require in-person appointments, and this will be discussed with you prior to scheduling.  

It matters where you are located! Clients receiving telehealth services must be physically located in the state of Illinois or one of these PSYPACT states (click link for map – participating states in dark blue). Dr. Graff is a member of PSYPACT. 

By law, healthcare providers must supply an estimate of the amount you will pay for services.

Download more information about a good faith estimate.